NEW ORLEANS – For the third year in a row, the Louis Armstrong New Orleans International Airport (MSY) was among those named Best Airport in North America (5 to 15 million passengers per year) from the Airports Council International World’s 2023 Airport Service Quality program. The ASQ awards highlight the world’s best airports as judged by their customers who are surveyed while they are in the airport.

“The Louis Armstrong International Airport continues to deliver an unmatched experience for its passengers that the entire Gulf Coast Region should be proud of year after year after year,” said the Hon. Michael Bagneris, chair of the New Orleans Aviation Board. “Moving forward, we will continue to provide the people who travel to and from New Orleans with the best possible customer service.”

“The future success of airports hinges on the unwavering commitment to delivering a stellar customer experience at every touchpoint. In an era where passenger expectations are evolving rapidly, excellence in customer service isn’t just a goal; it’s the key to ensuring airports remain not just gateways, but memorable destinations in themselves,” ACI World Director General Luis Felipe de Oliveira said.

“While the number of passengers traveling through Louis Armstrong Airport has steadily increased over the last three years, our ability to provide the best airport experience in North America has remained the same,” said Kevin Dolliole, the airport’s director of aviation. “There are over 4,000 MSY employees representing a wide variety of stakeholders who work hard every day to make sure our passengers get through the airport efficiently and safely, and that they feel the spirit of New Orleans hospitality while passing through our facility.”

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